Hoping that you might have found the solution to this issue.
As per the description given above, its seems you have got problem with a particular PDF sent from a certain company?
There's a user getting PDF files from a certain company and they open as blank, white pages. I also tried opening the files in Edge, Chrome, and SumatraPDF with the same result. Our company is using version 18.011.20058 or the Reader. |
Is that file is being opened on web or directly through Adobe Reader? Sinc
1 1 Upvote 2 Replies 2 Adobe Employee ,/t5/acrobat-reader-discussions/pdf-files-open-as-blank-pages/m-p/10365050#M53422 Apr 26, 2019 Apr 26, 2019
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Hoping that you might have found the solution to this issue.
As per the description given above, its seems you have got problem with a particular PDF sent from a certain company?
There's a user getting PDF files from a certain company and they open as blank, white pages. I also tried opening the files in Edge, Chrome, and SumatraPDF with the same result. Our company is using version 18.011.20058 or the Reader. |
Is that file is being opened on web or directly through Adobe Reader? Since its neither worked with Edge, Chrome and SumatraPDF so problem seems to be with the file format itself.
Please check the PDF producer. Open PDF>Right Click>Documents Properties>Description>PDF Producer
Have you checked with the most recent version of Adobe Reader? If not, then please download the latest patch 19.010.20100 Open Reader>Help>Check for Update
Note : if other PDF files are opening fine and this is the only one causing trouble. Then you need ask for the changes made at the sender's who has managed to get this worked at their end.